In providing our services, our ultimate objective is customer satisfaction.
Our clients can get in touch with us during our open hours through our contact details to make any enquiries that they may have. All enquiries will be handled duly and professionally and clients fed back in a timely manner.
In using our services clients will be entitled to our customer service plan packages, which include refund and compensation schemes.
All claims and complaints received from clients will be recorded and documented and presented to top management for review and adjudication.
Clients will be eligible for a refund or compensation in case of rejection or delaying of their visa or residency application due to administrative errors made during the application process.
For all cases of urgent follow-up, tracking, enquiry or claims, all clients can get in touch with us through the email address: firstname.lastname@example.org.
VISA STATUS TRACKING
To know your visa status you can get in touch with us any time through our email address: email@example.com or give us a call on: +964751 740 7191 and we will give you the latest update about your visa application progress. Upon issuance of your visa we will get in touch with you ourselves and you do not need to make such effort.